Appointment DNAs

If you have attended the Surgery recently, you may have noticed signs indicating the number of "DNAs" (Did Not Arrives) for the previous month.

Every DNA costs the NHS time and money, and more importantly the loss of an appointment slot that could have been offered to another patient.

The following table shows the number of missed appointments for the month along with the number of lost man hours for that month:

2007	Number of missed appointments	Number of wasted hours
January	140	23
February	165	28
March	148	24
April	141	24
May	176	30
June	173	28
July	180	30
August	161	26
Sep	153	25
Oct	214	36
Nov	183	31

These wasted hours translate into the equivalent of the Practice losing one week of doctors appointments per month!

If we can reduce the number of DNAs, then more appointments will be available for all our patients.

Visit our appointments page to see the different ways you can cancel your appointment.